Owner Portal Instructions

By now you should have received an invitation to access your new Owner Portal. This secure portal is your go-to hub for property updates, communication with our team, and important ownership tools.

Please be sure to accept the invitation within 72 hours, as it will expire after that window. If it does expire—or if you don’t see the email come through—simply reach out to your Residence Managers, and we’ll be happy to send you a new one.

Where to login: https://vailcollection.trackhs.com/owner

Click on each section below to expand information.

  • Dashboard

    When first logging in to the Owner Portal, you will reach your Dashboard. This screen will show you:

    ● The number of check-ins (arrivals) and check-outs (departures) occurring in your Unit(s) during the current month.

    ● The number of Work Orders performed in your Unit(s) during the current month.

    ● The number of new Reservations (bookings) that have been in your Unit(s) during the current month, along with the sources of those bookings.

    The image displays a dashboard with statistics for March 3, 2022, including event counts, a graph, and a pie chart for reservations.

  • Availability

    Here, you are provided with Reservations (bookings) across your Unit(s) for the current year (as well as prior years, using the year drop-down), in both a calendar view and list view.

    Helpful tip: if you own more than one Unit, you can toggle between your Units using the Unit drop-down list.

    The image displays a calendar interface showing availability with color-coded blocks for different dates and times.

    The image shows a reservation system with dates, names, scores, weights, and types listed for multiple entries.

  • Reservations

    Here, you can see all prior, current, and future Reservations in your Unit(s). You can also create a new booking in your Unit(s), by clicking the green “+New Reservation” button towards the top-right corner.

    The image shows a table of reservations with columns for details like ID, name, date, and status in a user interface.

    The image shows a web interface for creating a reservation, with fields for details like name, date, number, and notes.

  • Statements

    You can see your monthly Owner Statements here, once they’ve been published; year-end tax forms are also accessible here. Access either type of document by clicking on the applicable line item’s PDF button.

    The image shows a digital interface displaying statements, including dates, types, and balances for various transactions.

  • Work Orders

    You will be able to see Work Orders that have been completed in your Unit(s), by month, along with any associated charges that you’ve incurred from any of those Work Orders.

    The image shows a web interface for a credit summary report with fields for information and a "Show" button.

  • Documents

    Various documents may be shared with you; to access any Documents you see here, click the applicable line item’s View button.

    The image displays a document management interface with a list of documents, including dates and company details.

  • Messages

    On this tab, you can access messages sent to you, as well as generate a new message.