Frequently Asked Questions

What Major Credit Cards does Montaneros accept?
MasterCard, Visa, American Express

Can I book my reservation on-line?
Yes. You can make both your lodging and flight reservations on-line. Please see our Travel Planner on the right side of the page.

Check in time is 4pm, if we arrive early, can we check in early?
Upon your arrival to Montaneros, you are welcome to approach the front desk regarding your early check-in.  If your unit is ready upon your arrival we will be happy to check you in, however, early check-ins are not guaranteed.

Check-out time is 10am, however, our flight does not leave until later in the afternoon, can we have a late check-out?
You may call the Front Desk the morning of your departure to request a late check-out, the latest checkout time without being charged is 12pm (noon).  The Housekeeping Department must have adequate time to thoroughly clean all units to prepare them for the next arrival.  Upon check-out, guests can put their luggage in their car and leave their cars parked in the underground garage until they are ready to depart the resort.   Late check-outs are not guaranteed. 

Are pets allowed?
No.  To protect our homeowners and guests with allergies, we have a strict policy outlined by the Montaneros Homeowners Association which does not allow dogs, cats or pets of any kind on property at any time.